Shocked at Miways response.

My car was involved in an accident and my claim through Miway was handled well. Everything seemed fixed and in order until I took my vehicle home. The left hand side front door doesn’t open from the outside anymore. I have reported this to the company that repaired my vehicle and I then spoke to a guy called Albert Joubert from Miway to approve the repair. I have to report that this Albert Joubert man was rude to me over the phone and said there is nothing he can do. His very unprofessional and the manner in which he comes across is disgusting. I sent him an email to him on Monday and he only bothered to reply to me on Wednesday. The same man gave me up hills regarding my mags during the repair process. I have been with Miway for many years now and I don’t expect to be treated in such a terrible manner. Albert Joubert’s behavior is disgusting and I would like a call from management or please cancel my insurance.