Shocked

Submitted a claim more than a week ago and only received feedback when I sent in note about the treatment I received from their technician on the day after that the phone was submitted, I had not received any communication from the claims handler on the claim and she only called in after i emailed their complaints department, Im assuming so she could provide the complaints department with feedback, i still don't have feedback on the except that they are still waiting for the report from that same technician who's personal TAT is minimum 5days, i'm guessing that MIway has its own TAT over and above that.

This is so disappointing that they will continue to hide behind the technician forgetting that the relationship is not between myself and the technician but with them directly, I would rather go back to my previous insurer, at least with them the relationship was both ways,