Shock and Disappointment with MiWay Car Insurance

I recently took out a new car insurance policy with MiWay and was left extremely disappointed by the service I received. On Friday, I called to request that my policy start on 1 September 2025 instead of 25 August 2025.

During this call, the consultant assisting me was adamant that my monthly premium would be over R400 more than the amount stated on my policy schedule. I tried to explain this to her, even referencing the exact dates from the policy schedule, but she remained firm on the incorrect figure.

I spent 27 minutes on the call trying to resolve this issue. It was only after I advised her that I would be cancelling my car insurance immediately. and my household cover the following week. that she suddenly picked up the correct monthly premium. Unfortunately, by that point, I had already lost confidence and proceeded with the cancellation of my car insurance.

This experience has left me with little to no trust in MiWay’s service, as I expected professionalism, accuracy, and transparency when dealing with something as important as insurance.