PM
Palesa M

1 reviews | Active since Apr 2013

27 Jun 2018, 09:18

**** SERVICE FROM MIWAY

I am extremely angry, MiWay has zero respect for clients.

My debit order date first of all is the 25th of every month. Secondly my premium is 934, these *****s debit my account on the 22nd June then have the audacity to debit 1700!!!!!

I called on Saturday 23rd to ask, the lady told me it's not reflecting on their system so I went and reversed the damn debit order, that's my money you can't take whatever amount you want the extra money you took was for my other commitments, the lady advised me to reverse and they will debit again on the 30th .

Next thing I know on the 26th I get a ****ty sms from Miway advising me I have no cover from the 25th until 29th, what kind of **** is that? You guys are really full of nonsense so now I was driving without cover for your stupid mistakes.

I'm extremely disappointed and appalled really this is uncalled for.

It's shocking how you treat clients, this is just a taste of how I will be treated when I submit claim

tjeeeeer I'm bored beyond words.

Palesa

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply27 Jun 2018, 09:25
Official

Please accept our sincere apology for not getting things right the first time and for any inconvenience we have caused you! An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply02 Aug 2018, 11:34
Official

We’re so sorry for not getting things right initially – we will be sure to work on our service and make sure it never happens again. We appreciate the opportunity given Inno to explain the reason behind the debit.

We urge you to give us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team