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feliciavandermerwe F

1 reviews | Active since Jul 2017

14 Feb 2020, 11:25

Shame on YOU MiWay!

WOW what TERRIBLE service from MiWay! I have been a MiWay client for over 4 years with 1 previous claim. I have claimed my cellphone which got ****** on 01/01/2020 and the case is still pending and saying that I am dishonest unless I can proof otherwise. I was suppose to meet with the Assessor 3 times which she kept postponing and at the end of the day 2 weeks later we did a telephonic assessment of the case. The surveillance is gone because of the time it took. I am super disappointed with the level of service, I have been waiting since Tuesday for the Claims Manager to call me, followed up Yesterday, she wasn't available and was said to call me back. I phoned AGAIN this morning to speak to her and she was in a meeting so I am still WAITING . It has been 7 weeks since I logged the claim. #MiWay #unsatisfied #poorservice

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Replies (3)
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feliciavandermerwe F's update14 Feb 2020, 13:36
Reviewer Update
Now they want to involve my husband that has nothing to do with the claim as well as the VEHICLE we drove on the day - photos, number plates, previous owner as it is a Dealership vehicle and the list goes on!!!!!!!
MiWay Insurance
MiWay Insurance's reply14 Feb 2020, 14:24
Official
Oh no – this doesn’t sound right at all! We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. 

We have escalated your concerns and one of our agents will be in touch to assist you shortly!
 
Best regards,
The MiWay Team
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feliciavandermerwe F's update17 Feb 2020, 17:35
Reviewer Update
MiWay Thank you for escalating my compliant and resolving the issue. That is what Customer Service si about. I had 2 Managers phoning me on Friday.