SHAME ON YOU MIWAY !!

Miway called me a month ago (Sometime in September 2017) giving me an OPTION to put a second tracker device on my car at no cost. I was advised that it was just a precautionary measure and I agreed. Nothing further was explained and I was then put through to a tracking company to make an appointment. I was told by the tracking company that they are only available towards the end of October, I was fine with that as this is second device and just a precautionary measure, nothing urgent.

My nightmare started when I then received a letter from Miway on the 11September2017 stating that my policy has been updated. The title read “2nd tracking device suspension letter”. So basically the letter says that my ‘CAR THEFT’ and ‘HIJACK’ option on the policy has been suspended due to them not receiving the 2nd tracking installation certificate. Meaning if any of the two instances happen I will not be able to make a claim. Keep in mind that the second tracking device was an option and nothing further was explained to me on that call. What am I paying for if they have suspended these options? Roadside Assistance, REALLY NOW ??

I then called Miway and spoke to Dineo, she agreed that it wasn’t my fault and the policy shouldn’t be suspended and transferred me to her Supervisor Seitshiro Mokgatlha, after a battle with him, he too agreed that is has nothing to do with me. He then referred the issue to his manager and his feedback was that they cannot unsuspend the policy and the tracking company will install today 18/09/2017.

Today the technician goes to the wrong address and misses the appointment. The tracking company the calls to apologize and makes another appointment for this Friday 22/09/2017

All this hassle (that not my fault) and they still don’t unsuspend my policy.

Who’s idea was it for second tracking device to be installed ? Not mine Who’s problem is it that the tracking company advised me that they will only be available at the end of October ? Not mine Who’s problem is it that they went to the wrong location today ? Not mine

All of the above questions have absolutely nothing to do with me, yet Miway goes and suspends my policy based on decisions they made without consulting me. When my policy was taken there was no clause that i would need to put a second tracking device. This comes after two years of me paying this insurance. They didn't even have the decency to explain fully how the second tracking device will affect me. So quick to get off the call, all they spoke about how it was free and just a precautionary measure and transferred me to the tracking company.

Trust me, I will not have anything good to say about Miway to anyone who asks me.