SW
Shaun W

1 reviews | Active since Jun 2016

08 Nov 2016, 16:50

Severe lack of attention to detail

<p>I sold my car, cancelled my policy and moved to Germany.</p> <p> </p> <p>Yet each day I receive notifications from the retention department, despite me telling them about my life change on a number of occasions. </p> <p> </p> <p>I have confirmed in writing that I am out of SA, have a voice mail message which basically says "don't leave a message, I am out of the country", but continue to receive e-mails, phone calls and SMS messages from MiWay.</p> <p> </p> <p>Please stop trying to contact me. It is this lack of attention to major detail which makes me think that should I ever need insurance in SA, MiWay would be the last company I contact.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Nov 2016, 22:01
Official

We apologise for the hassles . We will look into this and update you via email .

Kind regards,

The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 Nov 2016, 16:08
Official

Thanks for bringing this to our attention and so sorry for upsetting you - we assure you that it is never our intention to do so. We hereby confirm cancellation of your policy.

Thanks for giving us a chance to make things right and please give us a shout if you need anything else!

Best regards,
The MiWay Team