Settlement of claim

I recently wrote of my car, from the night of the accident to the day I heard my claim is being settled took 21 days and then three working days for payout. Considering it police and medical reports needed to be obtained is not bad at all. I was informed of the process every step of the way and I think that is great work. I did have a slight problem with the car hire today, my allocated days were up today and i was informed by the rental company that it is no problem i can extend but is is for my own account and i was given an amount per day but when i went to do the extension i was informed that i cannot have it at that rate but a much higher rate leaving me i a pickle and had to make alternative arrangements to be picked up and get a car to get my wife and kids to school for the next few days until i get the new car. Please have a look into why i was miss informed on the rate. I would like to thank Miway staff and Dup Russouw the assessor, First road towing and all involved for the assistance and support.