Service so poor it is none

A MiWay client drove into the back of my vehicle on 27 January 2016, after I finally got the client to get to the cops and get an accident report filed to get the case number I contacted MiWay on 3 February to start a 3rd Party Claim. I was told to get a bunch of documents and send it through, I did so on 7 February 2016. It is today 23 March 2016, nearly 2 months after the incident was reported to MiWay and I am still driving with a damaged car. This is absolutely ridiculous service, yet a perfect opportunity to provide fantastic service and win some customers over, an opportunity sadly, completely missed due to the poor service shown! I will NEVER switch over to MiWay and I will continue to spread the word about their horrific service.