Service Review : Karishma Maharaj

Dear Miway,

I would like to commend Karishma Maharaj for her outstanding customer service. However, I also have some constructive criticism to share, as there seem to be numerous areas that require improvement.

This relates to my negative review on August 24, 2023, at 12:29 PM. My complaint lingered unresolved since April 2023 until October 17, 2023, when Karishma reached out to me. During this time, I had reached out to Onalenna, Mbalenhle Mkhize, and Kgomotso, but unfortunately received no response.

To my astonishment, it was Karishma who finally contacted me on 25th October 2023, and informed me that they had successfully resolved my issue and recovered the funds. Karishma's actions were a stark contrast to Mbalenhle Mkhize's six months of inadequate assistance. Despite a lack of response and the unwarranted closure of my complaint, Onalenna initially showed promise but ultimately failed to follow through. An email to Motlatsi, who is presumably a manager or team leader, went unanswered.

It appears that individuals like Karishma are the driving force behind Miway's exceptional customer service, setting a high standard for the company. However, there is room for improvement in certain areas. While it's acknowledged that insurance claims can be time-consuming, providing regular updates to clients shouldn't be a costly endeavor.

I would like to draw attention to a few key issues I've observed:

- Lack of follow-up - Inadequate efforts to resolve complaints - Closure of claims with unsatisfactory justifications - A lack of proactive involvement from your leadership team in resolving such matters

Karishma's dedication has been a shining example, but addressing these concerns would go a long way in further enhancing Miway's reputation for excellent customer service.

Regards, Ranvir Mahadew