Service is pathetic

<p>I have had the worst service ever from Miway. My car had to go in for repairs after an accident. First they messed up my excess and I have sent them 2 emails and phoned twice just to rectify it. Secondly the day I took my car in I had to sign a form that states they will only fit "pirate parts" and not genuine VW parts. I dont pay a pirate premium every month. Now after the car is done I have noticed the headlightand fog light leaking water. I spoke to the panelbeater and they say the cant do anything as it is new parts but not genuine VW therefore it is leaking. So after paying excess and premiums I have to settle for non genuine parts that are faulty. I am seriously considering finding a new insurance company for my cars and house.</p>