Service is not in Miway's vocabulary

I was involved in an accident on 04 September 2017. Miway was of no assistance from day1. We were taken to hospital and didn’t obtain the AR number. For weeks Miway was asking for an AR number and I explained to them that I don’t have it. They didn’t even assist me to obtain the AR number and simply said without an AR number they can’t proceed with the claim. My problem is, what happens to people that are injured badly during an accident how do Miway obtain the AR number or is it also once again the responsibility of the injured Miway client. Secondly I was towed by a company and my car was at this company. Miway eventually decided that another company had to fix my vehicle. I also experienced bad service with this company and I received my car back back its not fixed properly and it needs to go back. Miway decided that this company had to fix my car and I can’t chose my own panel beater to fix my car. Miway claims consultants was changed without informing me. Sanet was not of any help during my claim process, never responded to my emails and when I phoned her always sounded irritated with me. I sent an email to Seipati on 20 October 2017 this is after my carjack, car spanner and spare wheel was not in my car when I went to collect my car. Its 2 weeks already and still no feedback. I also requested to speak to a team leader and I am still waiting for the call, but my money gets collected on time