Service: Insured must do the Job of the Assessor

I registered a claim after I had an accident at night, received great service from service consultant, but when it moved over to the claims Advisor it just went down hill. I requested the assessors report, and found that the assessor incorrectly assessed the damages to my vehicle. I have raised this with them, but I was told to get my own quotes and which I have done and there is no feedback. I work in insurance also, and I must say this is probably the worst service I have received, after having to show the claims advisor how to read the assessors report, to getting my own quotes as the insured what is the point of paying insurance when you must do all the work. Lars Sebaka the assessor gets paid to assess damages but is failing to do so and now the claims handler Judith must sit at the mercy of him and also give attitude and b frustrated. I already started getting quotes from other insurances because this level of service is appalling. No wonder Miway cannot compete with other insurers because of the level of service they give their insured. Shocking.