**** service from MiWay but Abey Selola saved them

I would have honestly gave them a half star at the beginning of the day. For the past 2 weeks, I have phoned in to beg for feedback regarding a claim on a cellphone. The phone was initially repaired in October/Nov 2020. After a few months, it started giving issues. I then phoned MiWay to let them know that I was not happy with the repair done to my phone. They told me to send it to their service provider, and after 2 days I received the phone again. It seemed to work for about 2-3 weeks and then the same issue started again. I called again, and sent the phone to the service provider. From Tuesday ( after Easter weekend) until Friday(9th April 2021). I would phone MiWay and all the consultants would tell me that the case has been escalated. I then began demanding answers on Friday, and only then, did they request a damage report from the Service provider. On Monday(12 April), I called again at around 8:30am as I did not receive any feedback from MiWay. I was told it's being escalated and that I would receive feedback in about an hour or so. 12pm, and still nothing... Eventually I call in and spoke to Abey Selola. I was fed up with being told the same thing on the phone for over a week so I insisted that I want to speak to the manager that this case is being escalated to. Abey explained that they received the damage report for my cellphone and the service provider says that the phone was damaged due to it falling/ being dropped( which is a lie). He stayed on the phone with me to assist with a new claim (which I still want to dispute), as well as ensuring that I get compensated for the phone whilst still on the line with him. I would definitely give Abey 10 stars, and MiWay should thank him that I'm not planning on switching insurance companies because of his professionalism. I just hate how I had to do the run around to get information yet when it's time to pay them, the money is already in their account, even days before it's due. Maybe they should also look at helping clients that fast.