Service failure

As a person who works in an insurance industry I refuse to be ********ed by the appalling service received from MiWay. I reported a claim and my details were taken but the call cut and the claims consultant didn't bother to check that I'd given him all the details of the claim. At no time during this call was i asked bythe consultant that I understood everything which we were speaking about. I don't understand why i was not called back or attended to even after trying numerous times to call and report my concern. Nobody was assisting me and next thing If my claim was rejected then you people will tell me that I wasn't truthful or i didnt divulge all the relevant information if that detail I didn't mention possibly caused a problem with my claim. I don't freaken understand how my car must sit at the pound and I must be called by the cops to fetch my car but my insurance isn't even communicating with me when I ask to be informed. When its time to pay my premium you'll be on my back to pay but when I require a service or at least a little compassion or even a little bit of customer service you people just refuse to attend to clients. How are we supposed to keep you as service provider