Service Delivery Sucks

I am highly disgusted with Miway and especially my claim handler,i was involved in an accident on the 16th July and then car got towed to Auto prism on the morning of the 17th July, i then received my claim authorization on the 24th July is also way to long but ok that's not what this is about, my handler said that Auto Prism will be in contact with me to discuss progress of the repair and my excess payment. I have also requested a courtesy vehicle for today and got no feedback. It is now Tuesday the 28th and i have made a call to Auto Prism to follow up on progress and also to send me the bank details but nothing yet because the guy handling my repair was not in. I also called Miway and was told i shall get a call from my handler or the lady i spoke to 12pm about my courtesy car because its needed even if its just for 10 days which i am paying for.I received no calls and i have courtesy car but when it comes to taking my money at the end of the month i say i havent been paid yet so you should do the same.I expect people to keep to their time lines and if things dont go right at least inform the person you dealing with