Service delivery- or lack thereof

I have been a Miway client for quite a number of years, and have never had to complain about the service till now. Last month I tried getting a reasonable quotation from them for my new vehicle but they couldn't beat the price so I had to (though it would've been nice to keep my current insurance) take my business elsewhere. I then cancelled the vehicle insurance with them towards month end as I had sold the vehicle, yet they billed me for the month of April for the cancelled vehicle. Not only that....I then submitted a claim for a lost cell phone, still in March. The claim was assigned to a lady by the name of Inge. I've had to send an email on 13/04/2015 to ask about the progress of my claim last week as I was not getting any feedback regarding the claim. She then sent me a consent form that I needed to complete as to verify the usage of the phone from the service provider. I emailed the form back on 14/04. There has not been any feedback since the, and surely it shouldn't take forever to finalise a claim.<br> I am not impressed by the lack of customer care.<br> <br>