Service Delivery Failure

You have failed me. Your communication is as shocking as your approved supplier you have appointed to our claim. Surely if so many have complained, should you not consider replacing your supplier. I cannot believe you accept this type of service from your suppliers. Surely you have an SLA in place. Your communication is as bad as the supplier. How do send communication to your client to state that the panel-beater will "start" repairs process on 17 Oct, if the vehicle was booked in on 07 Oct and you have approved additional Parts on the 11 Oct.