MR
MASHAPA R

1 reviews | Active since May 2016

10 Dec 2016, 14:09

service delivery

<p>I'm deeply disapointed with the service I'm getting from miway car insurance. It seems everywhere has their story to tell me everytime I do a follow up . I had an accident on sundae da 3rd and was given reference number C799184 and that Thami Ndaba will be dealing with my claim. Even today I tried to call Thami and send him emails but he hasn't got back to me. He doesn't keep me informed.I had to call in and findout myself but they are still waiting for as*****t report which has taken more than their feedback time 3days. Now I call in still no respond dy call centre is sayin I must wait until Tuesday. </p> <p>I urgently need feedback n it is not professional for people to not stick to their turnaround time and be quiet . I</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply12 Dec 2016, 09:05
Official

Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply14 Dec 2016, 11:23
Official

Thanks for your comment and for the opportunity given to respond!

Thami has since been in touch to discuss your concerns in more detail, he also explained the claim process and what to expect moving forward. Please let us know if you have any further queries!


Kind regards,
The MiWay Team