Service Complaint

<p>just the other day I was happy with service received from Miway. today an incorrect debit order went offer and I tried to resolve the issue with them but no one wants to take responsibility and accountability of error from their side and the inconvenience caused on my side. I was online in the live chat and requested to be transferred to the agent I dealt with previously only to be told she is not available busy on the call . I was eventually transferred to Ntokozo , she promised to get back to me before 12pm . she called and left a message with contact details ********** 792 when i called back no answer. I logged in to the live chat and the agent Given was not interested in my query from the way the response is structured and the chat ended up disconnected as my query was not important to him or her. service I received today is so pathetic and to actually think I wanted to cancel my policy for a better offer but chose to remain loyal to them and thjis is what I get. the agents act as if they are doing us a favour yet we must get value for what we paying for. </p>