service champion

I just got off the phone with a service champion right here. I have been a client of miway for the past four months already and it was unfortunate that i had to claim for an accident in September. A week ago i recieved a call from a lady at the contact center who was informing me about my premium increase because i had claimed before being on the policy for 3 months, at that point i did not understand why and she did not explain, when i said i wanted to cancel she said okay mam and i then recieved an email with the changes and the details for cancellation and i was shocked that they did not care to loose me as their client, this well trained,knowledgeable gentleman was effecient enough to explain to me why and its because of him that im actually not goin to consider the offers from the other institutions i went to. Please note that this was not even the reason why i called but because he was friendly enough i was comfortable to raise this question and was satisfied by his response. Please make him a product manager as he is well informed about the services offered and product.<br> <br> Mpumi Mudau