Service below expectation

I am very disappointed with the service that I'm receiving from Miway. On the 4th December 2023 I made a claim for 3 damaged tyres on my vehicle which I am covered for, with reference/claim number C***. Today is the 19th December 2023 and I am still awaiting authorization for the claim. It's been 2 weeks of being sent from pillar to post for a claim that is below R10 000. They barely even communicate to me to update me on the progess of the claim, I'm the one who has to contact them a minimum of 5 times per day. I need to get a more reliable insurance