**** service and unfair treatment

I had an accident on the 17th of june 2019. A miway client skipped a red robot and caused e collision . I claimed as a third party their service is very bad , they requested a witness statement of which i gave them . They turned around and said he is not credible . They said their client skipped an amber robot of which is still wrong . Its now going to a 3rd month they dont want to pay they are siding with their client who i suspect was drunk as they were empty beer bottles which came from the car . Its unfair treatment really n they jus laugh at u as if u are mad