1 reviews | Active since May 2017

19 May 2017, 11:28

SERVICE

<p>HI<br />IT WAS ON SATURDAY NIGHT WHEN I MADE A CALL TO MIHELP. THE GUY WITH THE NAME RONALD ANSWERED ME LIKE 'YAH' HOW CAN I HELP YOU? BUT ANYWAY ITS OK , COS HE ENDED UP HELPING ME WITH MY PROBLEM. BUT I AM NOT RELLY HAPPY WITH THE TOWING GUYS, BECAUSE I HAD TO WAIT FOR THE TOWING TRUCK FROM THAT 8 OCLOCK UNTIL 11:40 PM. I WAS FREEZING IF YOU KNOW HOW THE WEATHER WAS LIKE ON SATURDAY. MIWAY WAS SUPPOSED TO SEND SOMEONE TO COME AND BE WITH ME, UNTIL TOWING TRUCK COMES, BUT NO ONE CAME, AND I WAS THERE SCARED, AT THE PARCKING OF EAST GATE MALL. BUT RONALD KEPT ON CALLING ME TO CHEKC HOW I WAS DOING. STILL NOT ENOUGH, COS WHAT IF I WAS ATTACKED BY WHO STOLE MY BAG? MAYBE COMING BACK FOR MY CAR, SINCE THEY HAD MY CAR KEYS WITH THEM? I'M NOT HAPPY AT ALL WITH THE SERVICE I HAVE RECEIVED FROM MIWAY ON THIS CASE.</p> <p>THANK YOU!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply22 May 2017, 08:46
Official

We're really sorry to hear that you feel let down. We will have a look into this and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 May 2017, 15:34
Official

Please accept our sincere apology for the delays you experienced, please note that it is never our intention to frustrate you in any way. We confirm that Tebogo has been in touch to discuss your concerns with you in more detail. We’re happy to hear that your trust in us has been restored and that you’ve decided to stay with us. Please give us a shout if you need any further assistance.

Best regards,
The MiWay Team