Sent from Pillar to post

I called in to log a claim on behalf who was shpt and ****ed whilst driving his vehicle. I explained the situation to about 3 agents who didn't know how to classify this case. When they eventually did decide how to classify this incident, I was transferred to a another agent who told me that he would be assisting me. After stating the reason for my call again this particular agent was so rude and I could tell that he didn't want to help me after arguing for about 10 mins with him, he put me on hold and went to ask someone who was his senior (mind you I suggested this at the beginning of the call) after he came back he told me that he won't be able to assist me and that I must go to the police to do a report. Can someone from Miway please assist me with the requirements so that this claim can be processed. My brothers details are as follows Thabani Goodwill Radebe ***