SENIOR MANAGERS AT MIWAY - SHOCKING SERVICE LEVEL!

I took out insurance through Miway in November. The consultant who dealt with this advised me he will call me to help cancel my policy with another insurance company. No call came through. Miway charged me for insurance and so did the other insurance company. I called and the consultant swiftly assisted me and refund the policy payment and amended the policy to start on January 30th. That’s where everything else fails!!! I called around the 25th to cancel my policy but the consultant can’t cancel. He has to refer to a senior manager and has sent my details to these so called senior managers to call me back. 2 days later, no call from these so called senior managers who need to lead by example. I called again, was told the senior managers are not in. This consultant sent an email to them and said they will call me back by end of today. Waited. No call. Called again the next day and was told the same - no senior managers are in and will leave a message to call you back and the turnaround time is 72 hours, which is 4 days. 7 days later, no call and Miway has debited my account for an insurance policy that SHOULD HAVE BEEN CANCELLED!!!

I WILL NOT EVER DEAL WITH MIWAY EVEN IF THE MONTHLY INSURANCE COST IS R1000 LOWER! If senior managers can’t return calls, I shudder to think the service level of the customers, which is pathetic as it is!