GP
George P

1 reviews | Active since Jun 2014

24 Apr 2017, 11:55

Senior Consultants Failure to contact customers after numerous requests!!!!

<p>I have been trying for the most of this morning trying to get hold of the senior advisors as I cannot update my policy nor can the call centre agents help mw with my query!!!!</p> <p>The service level is below standards normally provided by Miway and I am very dissapointed.....</p> <p>Each time I call they all seem to be busy and do not get back to me. I will not accept the poor excuses anymore. Phone me back or loose a customer your move Miway!!!!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply24 Apr 2017, 15:24
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Mmathapelo a chance to discuss your concerns with you in more detail and to help and please give us a shout if you need any further assistance.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply28 Apr 2017, 12:02
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Mmathapelo a chance to discuss your concerns with you in more detail and please give us a shout if you need any further assistance.

Kind regards,
The MiWay Team