Senior citizens ****mers

What a horrible service. They're busy giving my dad a tedious back and forth service around his claim submission. The guy who's working on his claim keeps telling stories that he did not receive a quote for the service provider and how he also can't get hold of the service provider on the phone but funny enough we can get hold of the service provider when we call; and the service provider did sent a quote. They're just trying to corner my dad to accept the ridiculous offer that they're trying to give him. You take advantage of senior citizens with no shame thinking that they don't have anyone to speak up for them. This morning my dad went to the service provider's premises so that he can connect the guy telephonically with the service provider since they guy claims that he can't get hold of them when he calls. My day has been there for almost 3 hours trying to get hold of this guy from the insurance I've also been calling from my side as well and there's still no call back from him, he's probably just avoiding to speak with the provider so that he can **** his way into forcing the ridiculous offer to my dad. You won't smell it, not with my dad, this will go to Ombudsman.