Senior citizen left stranded on side of the freeway by Miway

<p>My 70 year old mother has been with Miway for over 4 years. On July 25th 2016, when the heavy storm hit Durban she was traveling back home. On her way home, using a detour her car refused to select gears and she was stuck on the side of the freeway alongside the Pavilion shopping centre in Durban this was at 4pm. Feeling calm that she had insurance, she called Miway, only to be told that they do not have enough tow trucks and that she had to wait 4 hours, or use a private tow truck company. She now began to panic as it was getting colder, darker and wetter. Her children could not help her, but she thought she could count on her insurance, but alas, they were under equipped. Miway constantly tries to acquire new clients, even I had a call from them, yet they do not have the resources to care for the clients they have! What if she was injured or hurt by someone trying to ***** her possesions, or even ******ed for her car parts, what would Miway do then? Because I promise you I would have sued. They did not even send someone to wait with this helpless, indian senior citizen stuck on the side of the road. Thank God for a policeofficer who kept her company and assisted her around 7pm to call a tow truck he knew. My mum paid for this tow truck out of her own pocket. When Miway sent their assessor to asses the vehicle, they said this was not water damage, but a mechanical problem. How is it that a car with 43 000 km on the clock needs its entire clutch kit replaced? This usually happens well after 100 000km!! Further they wanted her to get the car at her own cost to her own mechanic to have it repaired. She did this, but when the mechanic opened up the clutch (and we kept the parts) he said a part had been shifted during the storm (with water gushing in) this sure sounds like water damage to me! So MiWay, you bunch of con artists, conning senior citizens out of their money so you can push them around and not give them what they paid you for. I will ensure that I get to the bottom of this. I also have Citroen investigating to advise me their thoughts. And to date you have not refunded my mother the cost for the initial tow despite her sending in all the documents your agents requested. I will be sharing this post on social media and ensuring that none of my friends, family and business contacts take insurance with you again!</p>