Scratched my car the...

Scratched my car they said the cost is more that what am covered for on minor claim cover ,and on comprehensive cover they said the damage is costing more than the access fee ,so I got no help with fixing my car ,was so disappointed that the insurance company couldn't assist in time of need irregardless of the fact that I have been with them for a short period of time ,but today I got in contact with Levert Layte who gave me hope that perhaps there's something that can be done to help me.