Scratch & Dent claim rejection

Dear Miway Team,

I am writing to express my profound disappointment and frustration regarding the recent rejection of my claim under the scratch and dent policy.

The feedback I received today stated that the claim was rejected under the smash and dent policy, with a suggestion to file a normal claim, requiring a R5000 excess payment.

Several factors have contributed to my dissatisfaction: 1. Reasons for Rejection: • It has been stated that the claim is rejected because a part needs replacement (estimated at R1500) and the total repair cost is R6500.00. • The damage allegedly must not exceed R5000.00 to be covered under the policy. • Additionally, Miway claims that the damage is not minor, if miway requires I can show the damage on the wall which would indicate that its minor.

2. Unanswered Questions: • Why has Miway not provided me with the option to cover the cost of the part needing replacement? • Considering the repair cost only exceeds the limit by R1500.00, why has Miway not approved this and not considering the approval, is this how miway appreciates my loyalty? • Is Miway encouraging me to file a normal claim to avoid covering the R5000.00, thereby placing the burden of excess payment on me? 3. Lack of Appreciation: • As my car is soon to be only a year old, I am left questioning the purpose of paying for insurance if the insurer cannot extend appreciation by honoring valid claims. Or am I with the wrong provider?

It is disheartening to be treated in this manner by Miway, especially after being a loyal customer. I implore you to review this decision

I urge for prompt attention to this matter

Sincerely, Ranvir Mahadew