Sanet at claims needs to do a better job at communicating and responding to her emails

Sanet at claims needs to do a better job at communicating and responding to her emails. Amanda Radebe from complaints came in to save the day and i appreciate the lengths she took to help me with her claim even though my claim was not handled by her. *** was assigned my claim but was not professional at all. I still haven't gotten any feedback or checking up from her on when lawyers will contact me regarding getting my excess back