SAME CLAIM ISSUE NOT RESOLVED---DUDU AND TSHOLOFELO NOT HELPFUL AT ALL

i really don't understand what is really wrong with the miway employee/representative

my claim *** is still not resolved

Dudu told me that i have to pay double the excess on the claim.....i asked her how possible is that as i agreed on paying a certain excess in case of accident---i asked her to call me back on friday the 11th so that i advice on way forward regarding the claim,she never called back----i called the miway claim department and i was told by Tsholofelo that the claim is closed AGAIN...she was also very rude and i made her aware telling her that even Dudu was rude and unhelpful----and i was shocked when i was told she is the manager.....and now i understand why,my claim has reached this stage--------

Tsholofelo send me disclaimer documents to sign-----i signed and emailed the Document back to Tsholofelo on Saturday the 12th.......she has not gotten back to me nor the manager Dudu

i called in Today the 15th December 2020 and was assisted by Vuyo....who also informed me that the claim *** is CLOSED....and asked that i send him the very same disclaimer document i signed and emailed back to Tsholofelo.

i really don't enjoy communicating with the above employees/miway representative as they are not being helpful.....can i please have the claim paid so that i go order the side mirror and get it fixed .

it is clear that being a loyal paying client to miway is not worth it at all. what a waist of my money for the 2 years ive been with miway. i can already imagine the stress il encounter when i have huge damages to my Jeep due to unforeseen circumstances coz this is what we r faced with recently... miway your not worth it really,if this is how you train ur representatives/employees to treat us then its a problem...

can i please have this claim resolved C***