Safana Panelbeaters bad service

Was in an accident 23-09-2017. Car went to Safana Panel beaters 2 October. They phoned me 24-10-2017 to tell me car will be ready 25-10-2017. Also that something else was damaged and they will fix it. I asked what and how and they could not tell me. I asked if insurance has approved this and they said "no don't worry Safana will fix it". Car was delivered 27-10-2017. Bumper is bent and rubber at bottom of front head light is missing. MiWay should not send their clients to this panel beaters, They lie and don't even do a proper job with repairs. I want my excess money back so i can get a new bumper and rubber for my car. Miway does not even take their clients complaints seriously! I phoned MiWay 26-10-2017 to complain about panel beaters service and to inform them that something else was damaged on car that they did not approve to be repaired, spoke to Wilson, he was going to phone me back morning of 27-10-2017, till now have not received a call back. I phoned MiWay this morning to complain about repairs not done properly, asked to speak to a manager and was put on hold.