Sad to end 15 years of good client service this way

Nkosazane @MiWay has been the worst claims consultant I have come across in 15 years of being with MiWay insurance. I have a sunroof claim submitted on 21 February 2023 with an approved status but she tells me that the item claimed for is not insured. What makes matters worse is that she tells me that i installed a panoramic sunroof on the Ford Kuga Titanium on my own because a sunroof could not be added on this car as an optional extra when it was bought brand new. I provided proof that I could and I did get the styling pack which included a panoramic sunroof but she says I should have specified it when I app**** for insurance 8 years ago which I did. I have asked for the recording thereof but MiWay is unable to provide me with this recording. This is pathetic, I have never been frustrated by I claim process so much. Thanks for nothing, I am taking my car to a different insurer.