Run from miway insurance,not ur way its their way

I put through a claim to Miway last week Monday until today i haven't received a response. I phoned in to check on progress Wednesday and i was told they are busy checking the validity of the information i gave when i took out the policy. Why check the correctness of information i gave when i have to claim and not check the information at the inception of the policy, i asked? I was told that is how they how they do things, they need to validate my premiums because the premiums where based on the information i provided. When they where debiting the premiums from my account they where not validating only when i have claim that is when they want to validate. Nonsense is how i define it. It simply means if i'm involved in a serious accident i'm gonna have to wait for the validation before i can be assisted, it doesn't make sense. Whats even worse is that i'm the one who is following up and when i follow up i'm told that they will phone me. Somebody please help!!