Run around and doing things your way is just PR excersise

I reported a burst geyser on the 14th of June 2020 via app, next thing i will be called, next day 15/06/2020, around lunch i called Miway spoke to Nobantu, plumber was send on the 16th to assess, next plumber is waiting for authorization, yesterday 23/06/2020, at 10:40 called my insurance and spoke to Tumelo, he promised to return my call with progress and now its 20:35, i didn't get any call, no customer care, its freezing cold, i pay my premiums only to given a run around and pure incompetence with no respect to a client.