Rude Staff and Managers

Called in to cancel my policy. The consultant who spoke to me was rude, and very unprofessional. Being an insurance professional myself, it was evident that my request was not being followed. I was transferred to her manager, who was unable to explain the reason for their procedures to me. He then said he would be putting me on hold, and transferred me back to the same person as before. This kind of service is appalling, and the nonchalance from the manager explains why the consultants have zero soft skills.