Rude, shouting Dimakatso

So yesterday my mother was promised to be called back when she has the case number and nobody called me. The consultant promised to call on Friday. I then took my time and airtime on Saturday around about 9:00 and called MiWay. Spoke to a lady who couldn't assist but transferred me to someone who could. I was transferred to Dimakatso. Firstly she didn't listen,she was rude and very condescending. She at some point shouted at me. Fortunately I am not the policy owner but my mother. Imagine after a car accident shock,then she speaks to Dimakatso! All we wante to know is how we pay the access and the process thereafter because we don't want to sit wherelse you guys need some info from us and it is our duty to give you that information. However I was shock to talk to Dimakatso. For a person who works with claims and customers,she has 0 customer service . To think I was thinking of moving to MiWay,NEVER! I need someone to listen to that call and tell me if that is how you deal with clients who have been in accidents ,zero empathy. Luckily I was not involved in any accident but my mother.