NN
Nicholas N

1 reviews | Active since Sept 2020

23 Sept 2020, 14:06

Rude MiWay Telemarketers

MiWay telemarketers are rude and are just in a rush to seal the deal and get their commission and don't care if the product they are selling to you will make a difference in your life. They do not want to know and understand your needs. All they want from you is to sign up for the policy so that they can get their commission and that's it. On Monday the 21/Sep/2020 I received a call from one of their telemarketers who told me that he would like to hand me over to a so called senior sales executive by the surname of Ledwaba who was in a rush to seal the deal and I had a lot of questions about the product and was dismayed by the way he slammed the phone at me for asking a question which he did not have an answer to. You need to revisit your business ethics and telephone etiquette. We are not policy numbers, we are humans.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply23 Sept 2020, 15:30
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.  Best regards,
The MiWay Team