Rude feedback from Miway

They promised that we going to get a call from Lebohang, the manager who was behind all this. Monday we waited for the call and it ddnt come through. Today he decided to call and he was extremely rude. He is not even making sense, he is still not answering our questions regarding what their previous employee said to us. He is saying assumptions not facts,which shows that clearly they ddnt even base their decision on the accident report. He said he will send us an email regarding all this, it has been 3 hours and we still haven't received that email.