PE
Phil E

1 reviews | Active since Sept 2015

26 Sept 2019, 19:00

Rude employees, Assessor highly a ?????

Why is Miway’s people phoning me and lose their control and temper during our conversation and start to raise his voice at me?

One of Miway,s workers phones me and explained to him that it the assessor did not even see the vehicle and wants to write it off, is unacceptable. I see this as a thumb suck.

ay tells me the vehicle is +-R44000 worth (retail value) and the salvage +-R33000. According to Miway, if the vehicle has more than 50% damage between the difference of the R44000-R33000. IT’S A WRITE OFF.

How on earth do they calculate this without looking at it. According my knowledge as a fleet manager for 10 years, the vehicle must be assist by its condition and kilometers. Up to date no one has asked me what kilometers is on the vehicle. If the damage are greater than 75% of the vehicle then only its written off.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply27 Sept 2019, 08:21
Official
Thank you for bringing this to our attention. We’re sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the MiWay way! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.

Best regards,
The MiWay Team