Rude, dishonesty & shameful service offered

1. Called on the 26 June 15 @ 13h00 spoke to Michael who accessed my policy information without me giving him my details. Surely MYWay has many clients with the same name as mine. When I called no voice prompted me to enter any of my information. Michael was brutal rude over the phone and transferred me without an advice that he will do so. I spoke to 4 people (Michael, Papa, Kabelo and another lady and no one was able to assists me. I was in the phone for approx. 1 hour with no assistance given. All they did was putting me from pillar to post. <br> 2. On the 14 March 14 I reported a claim and spoke to Thandeka Makaama. Few days after I laid a claim I phoned and emailed Thandeka to cancel the claim as it is no longer valid (The guy bumped into my car was going to carry all the cost incurred. Today (26 June 15) when I called asked for my history claim record