Rude and unhelpfull

<p>I wanted to raise a complaint against a supplier you sent to unblock my drains, they damaged my drain system, and there is now water syphering through my paving. After being transferred from chat to chat on your app, and not being assisted, and me becoming tired of re-explaining this whole thing, I asked for a claims manager to contact me. - this was after all a claim originally? Your agent, Buhle Twala rudely informs me this is not a claims issue, its an emergency issue, and disconnected the chat. You need to contact your supplier and come to an agreement of who is going to pay for the mess they created. I shouldve know from the start that this would become a problem, I complained on the very same day that they are rude. I was called to asked if they pitched and if the matter was sorted later that afternoon - no follow up to verify if all was ok afterwards - someone tried to contact me from i number i assumed was Miway, but no one left a message or a number i may return the call back on. Also never got the "MiWay MiHelp Assistance - How were you treated?" email that you always send!!!! Stop using these fly by night people, now they have just caused more damage!! And train your agents please</p>