Rude and unhelpful agent.

<p>I had a claim about three months ago but because the accident wasn't my fault MiWay said they would try and recover the access I have paid. </p> <p> </p> <p>The person that was assigned to doing this(PHEELLO MATIMA) has not been helpful at all and doesn't seem to be concerned that there isn't any progress. He gives me the same story every time. </p> <p> </p> <p>I understand its a lengthy process but after what happened today I got fed up. He got annoyed by the fact that I called to ask for an update. He got very rude and did not give me a chance to talk and after I asked if I can speak to someone else he dropped the phone in my ear. </p> <p> </p> <p>I do not feel valued as a customer. </p>