RUDE and arrogant staff

To whom it may concern,

I am writing to express my dissatisfaction with the service I have received from two of your staff members, Chad Gallant and Zinodine Frasenberg.

I have had good experiences with MiWay as a whole, but my recent interactions with Mr. Gallant have been extremely frustrating. Two months ago, I changed my policy from personal to business and Mr. Gallant was supposed to cancel my previous debit order. However, this has not been done, and I am now being debited twice. Furthermore, he has been unresponsive to my calls, only replying via message much later. This level of service is unacceptable.

Additionally, I have found Zinodine Frasenberg from your call centre to be rude and arrogant.

I kindly request that you address these issues and consider providing further training on customer relations for your staff.

Sincerely, Garth