******* SERVICE

We logged a case on the 30th June 2019 at about 21:30 requesting road side assistance and Lethabo is the lady that was assisting us. She kept calling and advising that their are doing their best to get a driver for me as soon as possible. Can you imagine as a woman being stuck on the road for hours at night with no assistance...I doubt they even considered my SAFETY. For over an hour with no results she then calls me to tell me that Marius Stydom is coming and he is leaving Centurion which to me was total nonsense but unfortunately there was nothing I could do. I spoke to Lethabo and told her i was not happy with the level of service i was receiving and i seriously doubt that anyone would be happy to be treated like this. When they sell us their products and services they promise us the world but when it's time to deliver they CANNOT. We waited and waited with no luck, I then decided to call MIWAY again. I spoke to some guy who spun me the same story about how hard they were working to assist me. I asked what was the delay and he put me on hold to check what was happening, he then tells me that the driver cancelled and they were sending another driver I asked why and he put me on hold again and the call was cut off. Marius advised that someone from Miway called him to cancel the request (what nonsense is that) I called in again and now spoke to Deon Lawrence and requested the details of the guy that took my previous call as I wanted to escalate the level of bad service I was receiving. Deon refused with this information and told me that he needed to get authorisation from his superior for him to give me those details. I decided to let that go but one can only imagine my frustration at this point. Deon advised that a driver will be sent to me asap. I WAITED some more until i received a call from Max (from FirstHelp) advising that he was given an incorrect address (the level of professionalism from miway Right! ) and he was now on his way to me. Max arrived at 00:48 and tried to assist however he failed since the car needed a technician first. He then offered to take us home which he did at 1:30 1st July 2019 after trying several times to move the car (thank you Max) MIWAY AGENTS WERE NOT EFFICIENT, PROFESSIONAL NOR ETHICAL!!!