******* insurance companies

I write this with so much dissatisfaction and disgust towards this company! I am at the point of making this a public matter to show how this company is ******* and unprofessional! On the 17th of June my mother and I were in an accident caused by a Miway client. She called in to report herself and admit guilt and asked that a repair of my vehicle to be facilitated! A couple days later I send through the relevant documents for the insurance to file this claim. A full week goes by without any communication from their side and only up until I cause a scene on social media do I get a call. I'm allocated to someone called Ophelia to handle this claim. Another week goes by till I call again and have to literally scream my lungs out in order get my vehicle assessed! Monday the 9th marks yet another week and I haven't heard anything with regards to assessment reports and repair!I call in again and am promised to be get contacted and still no communication. What kind of bull**** institution is this????? It's going to a month and ZERO action done about my car. All I am getting is responses from whoever operates their Twitter page and useless apologies! I don't recommend that company to anyone probably waiting for me to cough up cash to fix this car myself what the hell???