Rotten potato at Miway
I have been with Miway for many years, I have never came across such bad service from a consultant by the name of Botlhale.
She moved from sounding like she doesn't know or wasn't sure about what she was talking about by giving out irrelevant and incorrect information. To being impolite and impatient when I kept on correcting her blaming her mistakes on the slow system and her opening the "wrong customer file". She finally rudely transferred me to someone else.
She should not be in customer servers, it was a mess. She was talking over me and not even giving me a chance to finish my sentences.
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
24 Nov 2023, 14:08It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply24 Nov 2023, 14:08
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's replyOfficial
04 Dec 2023, 10:53Hi there, Naledi! Thank you so much for giving us a chance to turn things around for you and for giving us constructive feedback. We noted that you were assisted by one of our Customer Resolutions agents, Onalenna, who escalated your complaint to the relevant manager and relevant actions have been taken against the agent responsible for your complaint. We go out of our way so you can live your way!
Best Regards,
Customer Resolutions Team
Best Regards,
Customer Resolutions Team
MiWay Insurance's reply04 Dec 2023, 10:53
Official
Hi there, Naledi! Thank you so much for giving us a chance to turn things around for you and for giving us constructive feedback. We noted that you were assisted by one of our Customer Resolutions agents, Onalenna, who escalated your complaint to the relevant manager and relevant actions have been taken against the agent responsible for your complaint. We go out of our way so you can live your way!
Best Regards,
Customer Resolutions Team
Best Regards,
Customer Resolutions Team