Robbing your client

I am really disappointed at MiWay insurance so on the 26th Dec i has an unforeseen incident where i was bumped at the mall and whomever bumped left without waiting for me my car had no scratches or bumps before the 26th Dec 2025. i call then when they were back to log a claim they asked for the story i gave them then asked that i send them pictures and i did they then after two days i think approved my claim and to my surprise they chose a service provider from Sandton which did not make sense as i reside in South i had to call them back to rectify this already that was a red flag as they were supposed to check my address and choose a service provider near to my place. Fine when i handed in the vehicle on the 5th Jan 2026 i was told they only included two sides which is left and right nit the one by the boot and i was surprised and the reason was that it was accidental related, like how is this even possible as my car had no scratches/bumps???

now i must go back and forth with them and the service provider honestly this is *** service being received from my so called trusted insurance why would i lie about/on a claim who is now supposed to fix this that they do not wanna cover, i pay my premiums all the time without any issues and now i have to struggle. I am told my claim was not an accidental claim like how??? if you felt like i was not being honest why approve the claim in the 1st place, like why. Also to my shock when i was by the service provider i was advised that MiWay told them to use dupe material not the original one for the make of my car and i kept quiet but it is also very wrong why insure a car that you will not provide its original parts when we claim? why are you ****ming your customers?

I would like my car to be fixed and properly and as per what i have logged on my claim.